FREQUENTLY ASKED QUESTIONS
Yes Pre-ordering an item means that you have secured a copy of that item. It is a good way of protecting yourself from any short supply issues or high demand items selling out on the day of release.
In the situation where a product is not released in time, or is delayed in some way, we will do our best to inform you of the situation, although we are quite often given no more information than the general public. This will be via email to the address used on your order. This email will explain the situation and how we are going to proceed. If orders are split, you will not be charged any extra postage. Please note that most of our emails are dispatched by an automated system and can end up in your Spam and Trash folders, so it is always worth a check to see if they are hiding there.
We tend to send out codes that work with specific groups of products, and all the details will be in the newsletter. However, it should be noted that discount codes generally do not work with items that are already on sale or from our damaged section.
In certain cases we do, however this is on a case by case basis. In situations where you want to sell a collection in its entirety then it is best to contact us on: contact@tcgshopuk.co.uk
As long as they have not been dispatched, or at least not dispatched for more than a few hours, then yes we will send out your orders in the same package. We will also refund you for any excess shipping charges you may have paid. However please note this has to be requested in writing to contact@tcgshopuk.co.uk. Without this your orders will be sent in the manner you ordered them.