PRIVACY POLICY
This Privacy Policy explains how TCGShopUK (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website.
We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
By using our website, you agree to the practices outlined in this policy.
Information We Collect
We may collect and process the following information:
1. Personal Identification Information
Full name
Billing and delivery addresses
Email address
Telephone number
This information is required to create accounts, process orders, arrange deliveries, and provide customer support.
2. Order & Account Information
Purchase history
Payment status (we do not store full payment card details)
Saved baskets and preferences
3. Demographic & Usage Data
Postcode and general location data
Website browsing behaviour
Product interests and preferences
This helps us improve user experience, personalise marketing communications (where consent is given), and enhance our services.
How We Use Your Information
We use your information for the following purposes:
Order Processing & Fulfilment
To process payments, dispatch orders, generate invoices, and provide delivery updates. Courier companies may require your contact number or email address to complete delivery.
We are legally required to retain transactional records for accounting and compliance purposes.
Customer Service
To respond to enquiries, resolve issues, and contact you regarding your order if necessary.
Marketing Communications
With your consent, we may send promotional emails about new products, restocks, special offers, and updates. You may unsubscribe at any time via your account dashboard or the link included in our emails.
Website Personalisation
To tailor website content, product recommendations, and marketing displays based on browsing and purchase history.
Fraud Prevention & Payment Verification
In certain cases, we may conduct additional checks where transactions are flagged by payment providers. This may involve sharing necessary verification information (such as billing address) with our payment processor strictly for fraud prevention purposes.